The Center for Services Leadership (CSL) is the leading provider of research and education in the areas of: Services Marketing, Services Research, Services Management, and Service Science.

What makes us different from other university centers and consulting organizations?

Science - We are in the business of the science of services. We base our understanding of effective services on research and objective criteria.

Significance - We are in the business of developing and sharing what works in the real business world.

Symbiosis - We are in the business of building a cross-industry and cross-functional network of companies and academics who can help each other discover fresh ways to compete through service.

Dr. Stephen W. Brown, Professor and Executive Director ASU Center for Services Leadership

The Strategic Account Management Association (SAMA) is a knowledge-sharing organization devoted to developing, promoting and advancing the concept of customer supplier collaboration through communities of practice. SAMA is dedicated to the professional development of the individuals and companies involved in the process of managing national, global and strategic customer relationships, and to enabling members to create greater customer value and achieve competitive advantage accordingly.

Founded in 1964 and with over 3,000 current members, SAMA attracts the strategic customer management profession’s most influential decision-makers. Over the past 43 years, the association has earned the reputation of being the SAM profession’s knowledge leader, providing members with the high quality resources, training and networking opportunities needed to succeed. We invite you to read the information below and explore our Web site to learn how SAMA’s many products and services can help you exceed your goals as a SAM professional.

SAMA is the strategic account management profession’s leading source of comprehensive trend and research information. The association provides its members with the training, knowledge and networking opportunities required to successfully manage strategic account programs.

Bernard Quancard, President & CEO Strategic Account Marketing Association