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Welcome to The INSIGHT Group Library

Included here are a number of ongoing studies and completed research from the INSIGHT team of thought leaders. We welcome you to download and share these with your colleagues.

Additionally, if you would like more information on any of these subjects or would like to have the author deliver a more in-depth presentation to your team, please feel free to contact the author directly or send an email to admin@insight-group.com.

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Articles

Services - A Strategic Weapon for Product-focused Firms

In today's competitive environment, product-focused firms are recognizing what a robust professional services capability can contribute to growing revenue, increasing profit and improving overall customer satisfaction and loyalty.

Getting Your Professional Services Business on a Level Playing Field - Leadership Alignment

Building and enabling a collaborative, customer-focused services business starts at the top.

Learning...It's the Way We Win in the Marketplace

Suzanne Kaminski, AFSMI's editor-in-chief, discusses with workforce development , education authority and INSIGHT Associate Partner, Janet McAllister the many and varied professional and personal rewards that can be reaped from sowing your professional education seeds.

Role of Your Strategic Account Manager

Are Your Account Executives Gatekeepers or Gateways to Expanding Your Account Relationships and Capturing Global Opportunities?

White Papers

Do′s and Don′ts of Outsourcing

A "must read" for any organization considering outsourcing.  While the example used here is a call center,  the principles apply to any function to be outsourced.

Success Factors and Interdependencies for the Successful Implementation of Two Key Business Strategies: Services & Solutions Business Model and Strategic Global Account Management

A dissertation on how companies can reposition and differentiate themselves with a successful services strategy and, more importantly, create and sustain new high value revenue streams in an ever-changing globally competitive environment. This paper also presents a view of redesigning and aligning coverage and Strategic Account Management to leverage additional growth.

Business Model Innovation

Business Models for Growth and Expansion based on Evolving Product-based Organizations into Services-oriented Enterprises

Research

The Value of Services to Software Firms

Provides Senior Software Executives an understanding of the Trends, Findings and Conclusions of the strategic role Services plays in their business.

Cloud Computing Implications on Service Revenues and IT Channel Providers

Considerations as to maximizing potential business value to your firm through implementing Cloud Computing Technology