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-- Managing the Demand Chain --
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Services Business Management
Services Business Process Re-engineering & Automation
Services Strategy Financial Modeling & Success Metrics
Services Selling / Deal Making Processes
“Practice Based” Business Plan Development
Warranty & Post-Warranty Services Management
Mass Customization of Services Offerings
Customer Needs Assessment
Project Management
Research
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About Us
Areas of Expertise
Services Business Management
Services and Solutions Business Process Reengineering, and……….. Automation
Services Strategy Financial Modeling & Success Metrics
Services Selling / Deal Making Processes
“Practice Based” Business Plan Development
Warranty & Post-Warranty Services Management
Mass Customization of Services Offerings
Customer Needs Assessment
Project Management
Articles
Business Links
Company News
AFSM International’s Spring Issue of SBusiness Journal Cover Story Features Tom Esposito
Getting Your Professional Services Business on a Level Playing Field
Strategic Account Management Association (SAMA) Recognizes Xerox Achievements
Michael J. Poehner
The INSIGHT Group has recently completed a comprehensive and thought provoking review of the value of Services to Software firms
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Events
Bill Puso will be a featured speaker at IQPC’s 4th Annual Warranty Management Summit
Bill Puso speaking at IQPC’s 4th Annual Warranty Management Summit
Executive Profiles
Thomas V. Esposito
Edward W. Petrozelli
Denny Sigloh
Michael W. Byrnes
Peter Del Rio
John Devine
Robert J. Giacometti
Michael J. Poehner
William D. Puso
Michael R. Sanderson
Hank Satterthwaite
Dorinda K. Culp
James F. DeRosa
Jack Herman
Elena B. Malunis
Janet McAllister
How We Do It...
Industry Insights
Intellectual Assets
Legal Information
Michael J. Poehner
Mission
Our Approach
Our Capabilities
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Benchmarking “Best Practices” Assessments
Services Strategy & Business Plan Assessment & Development
Customer “Wants & Needs” Assessment
Business Process Automation
Financial Models & Success Metrics
Availability Services Development
Business Process Assessment & Reengineering
Customer Engagement & Opportunity Management
Managing Warranty & Post-Warranty Services
Skills Management & Professional Development
Customer Satisfaction Assessment & Loyalty Management
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Information Week Magazine
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(Registration Required)
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Arizona State University
ITSMA
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Cierant Corporation
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The Annenberg Center for Health Sciences & The INSIGHT Group…a Partnership for Growth!
The Company We Keep...
The INSIGHT Institute
Viewers/Plug-ins
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Workshops
Services Industy Trends & “Best Practices”
Services...A Strategic Weapon for Product Based Firms
Selling Services & Solutions (Making the Deal)
Service Optimization Workshop
Consulting and Services Business Management
Mass Customization of Your Services Offerings
Professional Development & Skills Management
Services Contract Performance Assessment & Audits
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The INSIGHT Group
1998 - 2008
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