Insights
Up to date news, articles, and white papers from the thought leaders at INSIGHT
Digital Transformation of Services:
It's about the Business Model, not the Tech
by Jay Connor
2021-MAY - Services business models are changing, as digital technologies are enabling new capabilities and offerings to produce the outcomes defined by customers. In our ongoing discussions with our clients, it is evident that this digitalization trend has been accelerated by the pandemic.
Read this article.
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News
Jay Connor named Managing Partner; To lead Strategic Account Management & Sales Process Practices at The INSIGHT Group
Articles
Digital Transformation of Services:
It's about the Business Model, not the Tech
by Jay Connor
2021-MAY - Services business models are changing, as digital technologies are enabling new capabilities and offerings to produce the outcomes defined by customers. In our ongoing discussions with our clients, it is evident that this digitalization trend has been accelerated by the pandemic.
Read this article.
Services Business Model Transformation Study
Summary Brief
by Jay Connor & Deb Hodgson-Lyons
2021-JAN - As a result of the Pandemic, two common trends / drivers are emerging-- there is a major need to provide / deliver more elements of the Services Business Model remotely, and the infusion of digital capabilities & computing technology into the Services Business Model is accelerating.
Read this article.
Re-Entry into the Business New Normal
Observations, Feedback, & Insights
by Tom Esposito & Jay Connor
2020-JUN - ...the case for change to all services organizations has been made. The strategies and paths for adapting to a robust, remote management and delivery model that includes the latest digital tools and IT Infrastructure is essential to survive and thrive going forward.
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The Continuing Case for Collaborative Leadership
by Bob Giacometti
2020-MAY - Collaborative Leadership is the capacity to engage others both inside and outside of one’s formal control and to inspire and enable them to work toward achieving common goals.
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Developing & Delivering Services & Solutions Offerings Remotely
by Tom Esposito & Michael Poehner
2020-MAY - There is another dynamic that is affecting delivery and development; expert systems are reducing the need for people for delivery and maintenance. AI will become increasingly important...
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Remote Marketing / Market Management
by Joe Foresman & Deb Hodgson-Lyons
2020-APR - For companies with existing revenue streams from services as well as for product companies looking to create new revenue streams by adding services, offerings will have to be developed using remote techniques and tools to collect information.
Read this article.
Developing a Remote Worker Policy
Nine Key Elements
by Bob Giacometti
2020-APR - ...from our experience and perspective, what such service and solutions businesses need to implement will differ significantly from current practices and approaches.
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Selling Services & Solutions Remotely
Cultivating Best Practices for Remote Selling
by Ed Petrozelli & Jay Connor
2020-APR - ...customers and services providers can expect that the major component of the sales cycle for services and solution selling will reduce in-person selling and move to remote selling.
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Rapidly Adapting to the 'New Normal' in Services & Solutions
'Homework': Executive Edition
by INSIGHT's Executive Leadership Team
2020-APR - While there is a great deal of chaos and uncertainty in the present moment, we anticipate this disruption will lead to a 'new normal' in the services and solutions industry, even after the current crisis has passed.
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